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Quick answers about orders, delivery, returns, and our toys.
Contact Us →Choose a topic below. If you still need help, email us and our team will reply within 1–2 business days.
You will receive a confirmation email after checkout. Please also check your spam folder.
Contact us quickly. Changes may not be possible once the order is processed.
Available payment methods are shown securely at checkout.
Most orders are prepared within 1–3 business days.
We will email your tracking details after shipment.
Local customs fees may apply depending on your destination.
Eligible unused items may be returned within 30 days of delivery.
Email us your order number and clear photos of the item and packaging.
Approved refunds are sent to the original payment method after inspection.
Check the recommended age, size, features, and safety notes on the product page.
Follow the care instructions and use a soft cloth with gentle cleaning products.
Follow all warnings and provide adult supervision where appropriate.
Include your order number when contacting our support team.
service@ruvvie.com →RUVVIE · ruvvie.com
Guangzhou Poshen Technology Co., Ltd.
91440106MAEA6Y365C
Room 101, 1st Floor, No. 200 Yanling Road, Tianhe District, Guangzhou, Guangdong Province, China
